Jili Games Privacy Policy

01 About This Privacy Policy

This Privacy Policy applies to all users of the Jili Games platform — whether you are browsing without an account, a registered player, or someone who has previously held an account. It covers data collected through the website, any mobile-optimised version of the platform, and any communication channels you use to contact Jili Games support.

By registering an account with Jili Games, you confirm that you have read this policy and understand how your personal data will be used. If you do not agree with how your data is handled as set out here, you should not create an account. If you are an existing player with questions or concerns about your data, contact support through your account dashboard.

This policy should be read alongside the Terms and Conditions, which govern the overall use of the platform. Where both documents are relevant to a situation, both apply. This policy governs data specifically — for rules about gameplay, bonuses and accounts, refer to the Terms and Conditions.

02 Data We Collect

Jili Games collects personal data only when there is a clear reason to do so. Below is a breakdown of the categories of data collected and when they are collected.

Jili Games does not collect data beyond what is reasonably necessary for the purposes described in this policy. Sensitive categories of personal data — such as health information, political opinions or biometric data — are not collected unless specifically required for identity verification (for example, a photograph on a government-issued ID).

03 How We Use Your Data

Your personal data is used for the following specific purposes:

• Account management: Creating and maintaining your Jili Games account, verifying your login credentials, and updating your account details when you request changes.
• Processing transactions: Handling PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and processing withdrawal requests to your registered payment method.
• Identity verification: Confirming that you are 18 or over and that your account details match your provided identity documents before withdrawal is permitted.
• Fraud prevention and security: Detecting suspicious activity, preventing multiple accounts, identifying bonus abuse, and protecting both the platform and its players from fraudulent transactions.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of communication for follow-up and quality purposes.
• Platform improvement: Analysing aggregated, anonymised usage patterns to understand which games and features are most popular, and to improve the overall experience on the platform.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling behaviour, and making self-management tools available to players who may need them.
• Promotional communications: Sending relevant bonus offers, platform updates and game announcements — but only if you have not opted out. You can unsubscribe from promotional messages through your account settings at any time.

04 Payment Data and PKR Transactions

All financial transactions on Jili Games are in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, you interact directly with the relevant payment provider — JazzCash, Easypaisa, Raast or your bank. Jili Games receives a transaction confirmation and a reference number from the payment provider but does not store your full wallet credentials, PIN, or complete bank account number.

The payment reference data held by Jili Games — such as the last few digits of a wallet number or a bank account reference — is used solely to:

• Match incoming deposits to the correct player account.
• Process withdrawal requests back to the verified source payment method.
• Investigate disputed or missing transactions when you raise a support case.
• Meet anti-money laundering record-keeping requirements.

Third-party payment providers — JazzCash, Easypaisa, Raast and banks — have their own privacy policies that govern how they handle your data within their systems. Jili Games is not responsible for data processing that takes place within those providers' platforms. By using those payment methods, you accept their respective terms alongside this policy.

05 Cookies and Tracking Technologies

Jili Games uses cookies and similar technologies to make the platform work correctly and to understand how it is being used. A cookie is a small file stored on your device by your browser when you visit the platform.

The types of cookies used on the platform include:

• Essential cookies: Required for core platform functions — keeping you logged in, maintaining your session, and remembering your language and currency settings. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to measure how players navigate the platform, which pages are visited most, and where sessions typically end. This data is aggregated and anonymised — individual players are not identified in analytics reports.
• Preference cookies: Store your personalisation choices — for example, your preferred game category or display settings — so you do not have to reset them on every visit.
• Security cookies: Help detect unusual login behaviour and protect your account from unauthorised access attempts.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent the platform from functioning correctly — you will not be able to stay logged in or complete transactions if essential cookies are disabled.

Jili Games does not use third-party advertising cookies or sell cookie-derived data to advertisers.

06 Data Sharing and Third Parties

Jili Games does not sell your personal data to third parties. Data is only shared in the following limited circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast and banking partners as necessary to complete deposits and withdrawals in PKR.
• Identity verification services: When you submit verification documents, those documents may be reviewed by a third-party verification provider acting on behalf of Jili Games. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Technology and hosting providers: Jili Games uses third-party infrastructure — servers, databases, support software — to run the platform. These providers access data only as needed to provide their services and are bound by data processing agreements.
• Fraud prevention partners: Anonymised or flagged account data may be shared with industry fraud prevention systems to help identify patterns linked to bonus abuse, multi-accounting or money laundering. No more data is shared than necessary for this purpose.
• Legal requirements: If required by applicable law, court order or regulatory authority, Jili Games may be obligated to disclose certain player data. Where legally permitted, Jili Games will attempt to notify the relevant player before complying with such a request.

All third parties with whom data is shared are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared. Jili Games does not permit third-party use of your data for their own marketing or commercial purposes.

07 Data Security

Jili Games takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect data against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption in transit: All data sent between your browser and the Jili Games platform is encrypted using industry-standard TLS (Transport Layer Security).
• Access controls: Access to personal data within the organisation is restricted to staff who need it to perform their role. Access logs are maintained.
• Secure storage: Personal data and account records are stored on secured servers with access restricted by role and monitored for unusual activity.
• Account security: Player accounts are protected by password authentication. Players are encouraged to use a strong, unique password and to change it if they suspect their account credentials have been compromised.

No system connected to the internet can guarantee absolute security. While Jili Games takes all reasonable precautions, players are also responsible for keeping their own login credentials secure. Do not share your password with anyone, and contact support immediately if you believe your account has been accessed without your permission.

08 Data Retention

Jili Games retains personal data for as long as it is needed to fulfil the purposes described in this policy, and for as long as required to meet legal and operational obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a period after account closure to handle any post-closure queries or disputes.
• Transaction records: Financial records including deposit and withdrawal history in PKR are retained for an extended period to comply with anti-money laundering record-keeping requirements.
• Identity verification documents: Retained for a defined period following account closure. Copies are held securely and accessed only when required for compliance or dispute resolution purposes.
• Support communications: Chat logs and email records are retained for a reasonable period after the conversation closes in case follow-up is needed.
• Anonymised analytics data: May be retained indefinitely, as it contains no personal identifiers and cannot be used to identify individual players.

When data is no longer required, it is deleted or anonymised using secure methods. You may request early deletion of certain categories of data — see Section 9 for your data rights.

09 Your Data Rights

As a Jili Games player, you have the following rights regarding the personal data held about you. To exercise any of these rights, submit a request through your account dashboard or contact support directly.

All rights requests are subject to identity verification before Jili Games acts on them. This is to protect players from unauthorised access to their account data by third parties impersonating them.

10 Minors and Under-18 Access

Jili Games is strictly for users aged 18 and over. The platform does not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe that a minor has created an account or provided personal information to Jili Games, please contact support immediately. Upon confirmation, the account will be closed and any data collected will be deleted in line with the retention policy.

Age verification is part of the withdrawal verification process, and accounts that cannot confirm they meet the minimum age requirement will be suspended pending review. This applies universally — there are no exceptions to the 18+ rule on Jili Games. See the Responsible Gaming page for more information on protecting younger household members from accessing the platform.

11 Changes to This Policy

Jili Games may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in payment methods, or updates required by applicable data protection standards. When a meaningful change is made to this policy, registered players will be notified through the platform or via their registered contact number before the change takes effect.

The "Last updated" date at the top of this page reflects the date of the most recent substantive revision. Continuing to use the platform after a notified change constitutes acceptance of the updated policy. If you do not agree with a change, you should stop using the platform and request account closure. Your real-money balance will be returned through the standard withdrawal process.

Minor editorial updates — fixing typos, improving clarity without changing meaning — may be made without advance notice.

12 Contact and Data Queries

For any questions, concerns or formal requests related to your personal data and this Privacy Policy, contact the Jili Games support team through your account dashboard. Logged-in support requests are the fastest way to get a response, as your account can be verified immediately.

You may also reach support via the email address displayed in the footer of this page. When submitting a data rights request by email, include your registered contact number so the team can verify your identity before proceeding. Do not include your account password in any communication.

Jili Games aims to acknowledge all data-related requests within a reasonable number of business days and to resolve them as promptly as possible, subject to the complexity of the request and any identity verification required. If a request cannot be fulfilled — for example because the data must be retained for legal reasons — we will explain clearly why.